I have to pay the bills like everyone else - these are the various ways I have accomplished that...

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Skill Set

  • Excellent written and verbal communication
  • Valid G Ontario Drivers Licence and reliable vehicle
  • 20 years in computer repairs and technical support
  • Works well in a group environment or as an individual
  • Project Management
  • Inventory management, shipping/receiving
  • Merchandising
  • Proficient in all operating systems: Windows, Mac, Linux
  • Proficient with mobile platforms: iOS, Android
  • Proficient with all office and internet applications
  • Website design: HTML/CSS/JavaScript/WordPress
  • WebSite hosting and support
  • Photography, Videography and Video Editing
  • Social media marketing

Work Experience

RC Plumbing & Heating

Marketing & AutoCAD Engineer
04/2018 - PRESENTHamilton, ON
  • Website developer
  • Social media content creator
    • Job-site photos and video - follow the crew around on their day-to-day service calls and on larger projects
    • Edit footage (Adobe Premiere/Photoshop/Illustrator) for social media (Facebook, Instagram)
  • Capital Improvement Project - Phase 1
    • Wal-through with Superintendent of high/low-rise apartment buildings - locate ALL plumbing!
    • Hand-sketch diagrams of building hallway layouts, boiler rooms, locker rooms, etc.
    • Locate, identify and hand-sketch all HOT / COLD / RECIRCULATION water lines and riser shut-off valves
    • Convert hand sketched diagrams to 2D AutoCAD diagrams
    • Final copies are printed on 11x17 poster sized paper and laminated
    • Final copies are left with 1) Head office, 2) Property Manager, 3)Building Superintendent
    • Service men use the diagrams to locate riser shut-off valves quickly and minimize on service call times

AdFlow Networks

Deployment Technician & Support
03/2015 - 04/2018Burlington, ON
  • Build and configure custom computers in-bulk using proprietary hardware/software and created department process
  • Packing, labelling, shipping and tracking process of large bulk orders and created department process
  • Inventory Manager:
    • Receive/log all incoming/outgoing parts and equipment and coordinate with procurments department
    • Created and maintained inventory database
    • Organize parts/equipment based on client/project
  • Coordinate and schedule site surveys, installations and troubleshooting service calls with third party contractors
  • Remote technical support for third party contractors during installations and service calls via phone/email
    • Deal with any damaged equipment during installation - receive photos of damage and asses, arrange for pickup/delivery of replacement parts if necessary
    • Assist contractor with installations of screen mounts, commercial grade screens, cables, computers and network equipment
    • Ensure all equipment is connected to the network and online - any hardware/software network troubleshooting if necessary
    • Remotely configure and activate the networked computer using Bomgar and other proprietary software
    • Document each call by loggin in Mantis ticketing system, arching installation photos, and sending out department/client progress reports
  • On-call after hours and over-night technical support (All of the above duties of phone/email support - from the comfort for my living room)

Canada Computers

Sales Associate
09/2014 - 03/2015Hamilton, ON
  • Customer associate in Consumer Electronics and Home Theater
  • Answer customer questions and make product/solution recommendations based on their needs
  • Schedule orders for out-of-stock items, follow up with customers via phone/email
  • Inventory: Receving/counting products
  • Merchandising: Stratigic product placement, price checking/updating

Kaleidoscope Cafe

12/2014 - 07/2015Cape Town, ZA

Carnival Cruise Lines

Showband Musician (Drummer)
03/2012 - 12/2013Abroad
  • Live stage performance with 10-piece orchestras for various ship-wide shows, concerts and events
  • Some such performances included Las Vegas style stage shows, random fly-on-acts, various casino, dance and ballroom sets, and live karaoke
  • Trained in basic ship safety protocols - crowd management in emergency situations, lifeboat safety
  • Interact with ship guests, answer their questions, give directions/suggestions, or just get to know them!
    • Spirit - Sydney, Australia (06/2013 - 12/2013)
    • Liberty - Miami, FL (12/2012 - 05/2013)
    • Triumph - Galveston, TX (03/2012 - 09-2012)

Music Teacher (Drums)

Drums Instructor
11/2008 - 02/2012Hamilton, Halton, Niagara
  • Teaching the fundamentals of music and rums to students of all ages and abilities
  • Identify the strengths and weaknesses of each student - develop a lesson plan to suit their learning pace
  • Work on music reading/notation, how to "listen" to music, hand/body/mind coordination excercises
    • Beamsville Music Studio - Beamsville, ON (08/2011 - 02/2012)
    • Keynote Music Studio - Waterdown, ON (09/2009 - 06/2010)
    • Preformance School of Music - Ancaster, ON (11/2008 - 06/2009)
    • Occasional substitute teacher at: Long & McQuade, Absolute Music, Pongetti's, Caledonia Music School

B&M Metal Recycling

Office Assistance
06/2002 - 09/2010Hamilton, ON
  • Assist with day-to-day computer troubleshooting (hardware/software related)
  • Setup small office network, with file and printer sharing
  • Setup automatic backup script for regular Quickbooks database backups
  • Generate various document templates for shipping/receiving, invoicing, etc.
  • Designed company website
  • Other light office admin duties (answer phone calls, receive mail, respond to emails, etc.)

VW Systems

Business Owner
2002 - 2008Hamilton, ON
  • On-contract - build custom computers based on customer specs, or make recommendations based on their needs
  • Source out parts/pricing from various vendors and whole-salers for competitive rates
  • General computer maintenance, repairs and upgrades (hardware/software)
  • Design, build and manage SOHO networks
  • Website design

RC Plumbing

General Laborer
2000 - 2007Hamilton, ON
  • Learning the basics of plumbing, general labor trades work, tools and safety measures
  • Assist journeymen on their day-to-day service calls (fixing toilets, sinks, general plumbing repairs)
  • Took part in home renovations, restorations, new construction and commercial construction (such as Hamilton's Main St. W Urgent Care Center)


Applied Music - Jazz Performance

Mohawk College
2011Hamilton, ON

Music Preperatory Certificate

Mohawk College
2008Hamilton, ON

Network Systems Technician

Mohawk College
2007Hamilton, ON